Encompass Admin User Guide

Complete income and employment verification for US employees from within the Encompass platform.

About Encompass

Truv helps loan officers and processors submit income and employment verification requests on behalf of borrowers. Now with Encompass integrations, customers retrieve and refresh aggregate reports and store them in the Encompass eFolder during the mortgage loan origination process. The integration also allows for Orders to contact users for their provider information.

Setting up Encompass for administrators

The steps below cover each part of setting Truv up with Encompass using administrator privileges.

Step 1

Log into Encompass as an administrator using Encompass Web. Navigate to the Admin tab at the top of the screen, select Company/User Setup on the left navigation. Expand the Verifications category and select Add.

Step 2

Select Truv β€” Verification of Income/Employment from the provider drop down and select Next. If not listed under the My Providers list, contact Truv for assistance.

Step 3

Enter a name for the Service Setup Name and select the list of authorized users that can access Truv. Select Save.

Step 4

Navigate to the Services Management tab and select the Add button on the bottom right.

Step 5

Visit Truv’s API Dashboard and select API Keys. Copy the credential values from your environment using the Copy icon.

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Note

Truv has three environments, sandbox, development, and production. Each requires an associated Access secret for their respective uses. Sandbox is for checking structure and getting sample data, Development is a production-like environment for end to end testing. Confirm your configurations in these environments before moving to Production. Test verifications in the development environment are not billed or limited.

Step 6

Navigate back to the Encompass platform. Input the Client ID and Access secret for the associated environment and select Save.

Step 7

Activate the Truv Verification by toggling Active button on the verification integration. If the client_id and access_secret are incorrect, an error message appears when creating an Order.

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Success!

You've activated Truv for Encompass!

Completing verification requests on Encompass LOConnect

Follow the steps below when an administrator sets Truv up with Encompass. This section helps you submit an income and employment verification request using Truv within Encompass using Orders.

Step 1

Go to PIPELINE tab, open the loan file, select Sevices, then All Services.

Step 2

Select Order under Verifications and select Truv - Verification of Income/Employment, then select Next.

Step 3

Complete the email address and phone number fields.

  • Select an email address for the borrower to receive an email notification from Truv.
  • Select a phone number for the borrower to receive an SMS notification from Truv.
    • Including a borrower's email and phone number to result in higher conversions. Confirm your borrower's consent before including email and phone number for Orders.
  • Under the Status updates column header is an optional field. You can enter an additional contact's email address for receiving a status update email notification from Truv.
  • Select product type, Employment history for VOE or Income and Employment for VOIE.
    • Select up to 5 employers for VOE.
    • Select 5 employers for VOIE. Both Income and Employment for this product type are verified.
  • Under Action, select the Create Order checkbox.

Step 4

Select Submit. The next page is for Managing reports. This covers all Order statuses and updates for Truv in Encompass.

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Success!

You'll redirect to the transaction list, and the borrower receives an email with a link to verify Income and Employment instantly.

Customize Order expiration using the Truv Dashboard. Go to Settings, then Branding, Field Name: link_expiry. The Order will expire and the status is marked as Expired in Orders. Borrowers then cannot use the generated link to complete the verification.

The status column reflects the all associated status updates. If an Order has multiple employments, borrowers receive email reminders. Email reminder frequency is every 24 hours for three business days by default. The option to unsubscribe is also available.

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Note

Unverified employers appear as Pending status.

Managing reports

The Order statuses tab covers the options to refresh, download, and cancel reports.

Refresh

Refresh completed VOE or VOIE reports with today’s income and employment information. Select the Refresh the data action to initiate the request. After submitting, the status changes to Pending. The new report with updated data is available when complete.

Download

View completed VOE or VOIE reports by selecting Download button on the Order statuses tab. If the order request includes multiple employments, separate PDFs are generated.

Cancel

Ordered requests can be cancelled by selecting Cancel order button. This is only possible after an Order is created and in Pending status. Completed and expired orders cannot be cancelled.

Support

Need help? Email [email protected] or contact Truv through your dashboard.