Overview

The Empower® Loan Origination Platform integrates seamlessly with Truv to enable fast, efficient income and employment verifications. With just a few simple steps, you can transform your verification process and keep everything within your loan origination platform.

Key Benefits:

• Real-time Verification of Income and Employment: Receive accurate reports in seconds, from the start of the application through to closing, with the ability to re-verify employment as needed.
• On-demand Payroll Documents: Automatically retrieve borrowers' paystubs and W-2s, eliminating the need for borrowers to provide these manually.
• Cost Savings: Save 60–80% on verification costs, including $0 re-verifications.
• Day 1 Certainty®: Use Truv with Fannie Mae’s Desktop Underwriter® (DU®) to benefit from representations and warranties relief.

How It Works

1. Automated Verification:
   • Select Truv as the Exchange Verification provider within Empower.
   • Choose from two verification options:
     • Initial Verification of Income and Employment (VOIE)
     • Re-verification of Employment (VOE only)
2. Borrower Payroll Connection:
   • Once the verification request is submitted, Truv immediately prompts the borrower to connect their payroll account.
   • Borrowers select their employer through Truv Bridge, authenticate, and securely connect to their payroll account.
3. Real-Time Document Retrieval:
   • Truv automatically pulls the borrower's paystubs and W-2s and generates the VOI/VOE reports.
   • These documents are available in real-time in the Empower® Document Repository for easy access.
4. Streamlined Loan Process:
   • The entire verification process, from application to closing, is completed in real-time within Empower, streamlining the loan cycle without leaving the platform.

Enabling the Integration

1. Contact Empower®: Reach out to your Empower® account representative to enable Truv’s integration.
2. Customize the Borrower Flow: White label the borrower facing experience with Truv Dashboard -> Templates.
3. Configure in Truv Console:
   • Once you receive your Party ID from Empower, log into the Truv Dashboard.
   • Navigate to the Platform Keys section in Truv Dashboard and select the DMT Empower® integration.
   • Enter your Party ID to enable the integration.

Ordering a Verification

1. Start the Verification:
   • Go to Exchange Verifications in a loan file within Empower and click Begin a New Order (Service Request).
   • Select Truv as the verification provider.
2. Select Verification Product: Choose between the following based on your loan application needs:
   • VOE/VOI (Verification of Employment and Income) for origination request,
   • VOE only (Verification of Employment) for re-verifications.
3. Input Borrower and Loan Officer Details:
   • Enter the borrower’s full name, email address, and phone number (if not already auto-populated).
   • In the Loan Information section, input the loan officer’s details and select Processor or Underwriter depending on their role.
4. Submit the Order:
   • Click Validate Submission Data to ensure all fields are filled.
   • Click Submit Request. The order status will update as Ordered submitted and Order acknowledged.
5. Borrower Action: After submission, the borrower receives an SMS and email to connect their payroll account using Truv.

Retrieving Reports and Documents

To view the borrower’s VOI/VOE reports, W-2s, and paystubs, navigate to the Document Repository in Empower once the order is completed.

Day 1 Certainty® and AIM

Truv’s verification reports can help you achieve Day 1 Certainty® through Fannie Mae’s Desktop Underwriter® (DU®) and Freddie Mac’s AIM (Asset and Income Modeler).

1. Enable Day 1 Certainty® and AIM: Contact your Empower® account representative to enable these features.
2. Configure for Day 1 Certainty®:
   • Ensure your Empower integration is set up to use Truv with Fannie Mae’s DU validation service and Freddie Mac’s AIM.
   • Update the Verification Providers Display Value to Truv.
3. Retrieve DU and AIM Information: After completing a verification, the report will include a reference ID that can be submitted to Fannie Mae for Day 1 Certainty® or to Freddie Mac for AIM eligibility.

For further assistance, please reach out to [email protected] or your Customer Success Manager.