All errors for Truv BridgeBridge - The client-side component that your users will interact with in order to link their payroll accounts to Truv and allow you to access their accounts via the Truv. will be returned as a callback. In most cases, Truv BridgeBridge - The client-side component that your users will interact with in order to link their payroll accounts to Truv and allow you to access their accounts via the Truv. will help users resolve errors but you should design your UX assuming that you will see errors, since even an incorrect login and password will generate one.

Below you can see error codes for Truv BridgeBridge - The client-side component that your users will interact with in order to link their payroll accounts to Truv and allow you to access their accounts via the Truv.:

{
    "error": {
        "error_code": "LOGIN_ERROR",
        "error_message": "Username or password is incorrect",
        "error_type": "LINK_ERROR"
    }
}

Error object

NameTypeDescription
error_typestringA unique code describing the type of error that occurred
error_codestringA unique code indicating the error that occurred. See below.
error_messagestringA description of the error that occurred

Error types

NameDescription
LINK_ERRORA generic error type has occurred

Error codes

NameDescription
NO_DATAUser login was successful but there was no data inside the account
UNAVAILABLEThe payroll provider is unreachable at the time of connection.
MFA_ERRORThe wrong input was given for the MFA question
LOGIN_ERRORThe username and/or password was incorrect
ERRORA generic error occurred

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