Introduced Verification of Assets into the existing SimpleNexus integration. Now Truv creates a combined notification consisting of VOIE & VOA in the same order and notifies the borrower just once to complete Income, Employment and Asset verification at once. Truv also sends out reminder emails for any orders that are pending through provided notification channels for borrowers.
Improved design for order manager notifications regarding order status changes, featuring loan number, loan originator and what employer was ordered tailored to each status (CANCELED, EXPIRED, SKIPPED and COMPLETED), aiming to provide loan officers or operations team with clearer insights and facilitate decision-making. You can use it in both Encompass and Truv dashboard.
Implemented a re-verification status warning for orders experiencing auto-refresh failure, where borrower engagement is needed. This specifically helps when the loan is about to close so LO’s and LOA’s can decide when to notify the borrower.
Previously, the automated triggering(ASO) functionality activation left LOs without notifications upon order creation, resulting in uncertainty regarding borrower contact timing. Now, with the implementation of alerting, seamless communication and borrower interaction are facilitated.
Enhanced the reporting functionality to include all employer level reports in Encompass eFolder for all borrower/co-borrower pairs along with borrower reports.
As we scale to more clients, lenders, we know we need to cater to more customization to meet your needs. To this end we have added the customization via Truv Dashboard → Templates. You can customize the product name changing default "Auto pay" value by accessing the Branding tab and utilizing the Paycheck linked loans (PLL) section.
Resend feature now available for all canceled orders, expired orders and orders with errors. With re-send functionality, clients are able to easily populate Orders with borrowers information based on the prior orders that was in STATUS: COMPLETED, EXPIRED OR ERRORS. LO’s and LOA’s can now easily populate the orders, edit or update any order details and send in 1 click.
Order response view changes: Truv introduced a new experience for our Dashboard users to view and navigate responses retrieved for Orders. This was done to simplify navigation and readability especially in the cases of multiple employers. We have introduced a sub-menu and critical details along with clickable categories from the sub-menu.
We noticed the issue with our invoice functionality. We heard your feedback and made enhancements across all clients who encountered issues.
Truv now has the ability to display Borrower level reports along with employer level reports, providing more details to LO and processors as borrowers complete verification. Borrower reports are generated when the order is complete and can be used to submit to Fannie Mae and Freddie Mac.
Enabled the ability to copy short order links directly from the dashboard, enhancing user safety and convenience when sharing order details. This feature is also available in Encompass.
Based on our user testing, we had some feedback on the UI/UX for SSA. We have improved the SSA experience to be more inline with our Truv Bridge redesign and better usability for our end consumers.
Enhanced Walmart borrower/member experience, featuring a redesigned menu to match the website view and updated link styles for hints on forms
Insurance now contains the Total Premium value for each policy in the PDF report, enhancing transparency and providing users with a more comprehensive overview of their coverage and costs.
Added refresh functionality via API for Insurance verification.
