added

January 1st - 15th, 2023

Custom logo now available in PDF reports

Upon request, we can now offer custom logos to appear in the PDF report for verifications. We can enable this feature ad hoc upon request, and when enabled, it will use the logo that has been uploaded to the Branding configurations within your Dashboard.


Date fixes in Insurance reports in Order details

There was a minor bug that caused some dates in Insurance reports on the screen to mismatch with the dates reported in the PDF report. This has been fixed.


Table filters on smaller screens in Dashboard

For Dashboard pages with tables (e.g. Orders and Users pages), we have improved the user experience for zoomed-in views. Previously, the search bar would overtake some column filters when the screen was zoomed in; now, we show a single button to access all filters when the screen is zoomed in.

added

December 16th - 31st, 2022

New User Management Endpoints

In the API Reference section of our API Docs page, you will find new User Management endpoints. Now you can submit API requests to List all users, Create a user, Retrieve an individual user, Update an individual user, Delete an individual user, Create a user report, Retrieve a user report, and Create a bridge token for a user.


New “Created by” filter in Orders list in Dashboard

We have added a new column for “Created by” in the Orders list, which allows users to search and filter by specific order creators.


Provider’s name surfaced in Accio and Tazworks

Previously, after verification was completed, we would surface the term “Payroll data” as the data source in both Accio and Tazworks. Now, in Tazworks in the “How verified” field, and in Accio in the “Source” field, you will see the actual payroll provider’s name listed for each verification.


Support ticket conversation history

In the dashboard, under the “Support” function, we have added the ability to see the contents of a support conversation. If you click on any individual ticket line item, you will now see the entire conversation history for that ticket.

added

December 1st - 15th, 2022

New API Endpoints Available for Webhooks

  • On our API reference page, under the “User Flow Endpoints” section, you will find a new item for “Webhooks”. If you expand this, you will see new endpoints to List all webhooks, Create a new webhook, Retrieve an individual webhook, Update an individual webhook, and Delete an existing webhook.

New API Endpoint Available for Order Refreshes

  • In our API reference page, under the “User Flow Endpoints” section and the “Orders” sub-section, there is a new endpoint for Create a data refresh order. This will allow you to refresh an individual order based on the Order ID.

Truv Integrations Update

  • Improved fill rates for:
    • job_type in the Employment object for Ceridian integration
    • job_type, job_title in the Employment object for AmazonAtoZ integration
    • date_of_birth in the Identity object for Intuit integration
    • account_number, routing_number, account_name, account_type in Bank Accounts object for Intuit integration
  • Improved data pull-through rate for employers: Lyft, JetNet, iSolved, CVS, Social Security Administration, Bamboo HR integrations
  • Improved login error messaging for Oracle, Paycor, Paylocity, Workday, Intuit

improved

November 16th - 30th, 2022

User Onboarding Update

  • For new users who do not have an account set up with Truv, we have removed the Sign-Up flow from the login page for dashboard.truv.com. To get access to Truv, all users must either be invited by an internal company admin, invited by a Truv employee, or submit a request for a demo or API keys via www.truv.com.

Truv Integrations Update

  • Improved fill rates for pay_rateincome, and income_unit in the employment object for integrations with Ceridian, Gusto, Oracle HCM, Paychex, Paycom, Paylocity, and Workday
  • Improved data pull-through rate for employers: DoorDash and AT&T

Truv Bridge Update

  • Replaced full “in progress” screen with the loader. When a user submits data, we used to show the “in progress” step in full-screen mode. Now users see only the loader, and we keep the user in context by reducing the number of screens in the flow.
  • Added autosuggest for OTP codes on mobile keyboards
  • Updated provider search rules to show more relevant results
  • Now a CLOSE event is sent and the onClose handler is called after closing the Bridge with a successful result

improved

November 1st - 15th, 2022

Dashboard update

  • For users who are enabled for Orders flow, they will see Order Settings under the Settings menu within the dashboard; if you are not enabled for Orders flow, you will see Bridge Settings there. Formerly, these settings were all nested within the Emulator under Playground. The only universal settings that still remain within Emulator are Branding settings.

Truv Bridge update

  • Added a new error code, link_exists , for when a user's account is already connected

added

October 16th - 31st, 2022

Truv Integrations update

  • Launched new integration with Rover for gig workers
  • Improved data pull through rate for employers: Lockheed Martin
  • Improved the direct deposit functionality for Uber

Dashboard update

  • Support tickets now visible in Dashboard: there is a new menu item for “Support tickets” in the Dashboard which will show you all open and resolved support tickets for your company.

Order Flow update

  • New products are now available: DDS, PLL, and Admin
  • Landing page has been redesigned

added

October 1st - 15th, 2022

Truv Integrations update

  • Improved the direct deposit functionality for Dollar General, and Oracle HCM
  • Increased user login speeds for UKG provider
  • Optimized the former employee login for ADP users

Truv API update

Insurance verification report added: We introduced a new product_type called “insurance” which facilitates the verification of insurance policy information from insurance providers. The insurance report endpoint is /v1/link/reports/insurance.


Truv Bridge update

  • We introduced insurance verification flow in our Bridge. Now user is able to choose their insurance provider and share their active insurance details with the client
  • Native reset flows for Intuit QuickBooks for password and username recovery
  • We deployed new version of Bridge to all our traffic. Besides style and color changes we upgraded employer search screen and simplified navigation across the Bridge. A/B test we ran showed increase of the conversion rate to finding provider
  • We added Bridge events in Document upload flow so now client can get additional knowledge on user’s activity in alternative verification flow

improved

September 15th - 30th, 2022

Truv Integrations Update:

  • Built a new integration with Social Security Administration for users who are on unemployment and disability benefits
  • Improved data pull through rate for employers: Compass Group , Employment Report, and Rippling
  • Optimized the former employee login for ADP users

Data Quality Improvements:
  • Improved fill rates for pay_rateincome, and income_unit  in the employments object for ADP provider

improved

September 8th - 14th, 2022

Truv Integrations Update:

  • Improved data pull through rate for employers: Kelly Services
  • Increased user login speeds for The Home Depot employer

Data Quality Improvements:
  • Improved fill rates for deductions and deductions YTD in the statement object for Gusto provider

Webhooks:
  • Header field User-Agent will now appear as user-agent
  • Header field X-Webhook-Sign will now appear as x-webhook-sign
  • Please see our documentation

added

September 6th 2022

Truv Bridge update: W-2 in documents upload flow
Now together with paystubs you can also enabled W-2 as document type for users to complete their verification using alternative way